To file a complaint, please contact Parallel Payments’ Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact Parallel Payments’ Customer Service:

 

Phone:	1-888-925-1070 (Free Toll)
Mail:	Attn: Parallel Payments Resolutions Department 300 Delaware Avenue, Suite 210. Wilmington, DE. 19801
Email:	escalations@parallelpayments.com

After first contacting Parallel Payments, if you still have an unresolved complaint regarding the company’s money transmission services, please direct your complaint to the appropriate contact located in your State:

 

Alabama Customers:

Alabama Securities Commission

Online:
http://www.asc.state.al.us/

Telephone number:
800-222-1253

 

For Alaska Residents Only:

Parallel Payments is licensed in Alaska under Money Transmitter License No. AKMT-014847.

If your issue is unresolved by Parallel Payments Inc. at 1 (888) 925 1070, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here:

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

1. Fax: 907-465-1230
2. Email: msb_licensing@alaska.gov
3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

 

Arizona Customers:

Arizona Department of Financial Institutions

Online:
http://www.azdfi.gov/

Telephone number:
800-544-0708

 

Arkansas Customers:

Parallel Payments is licensed in Arkansas under Money Transmitter License No. 123146.

If you have a complaint, please contact Parallel Payments at +1 (888) 925 1070. If you still have an unresolved complaint regarding Parallel Payments’ money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at:
1 COMMERCE WAY, SUITE 402
LITTLE ROCK, ARKANSAS 72202
TELEPHONE: (501) 324-9260
FACSIMILE: (501) 324-9268
http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf

Important Notice from AR Securities Department about Consumer Complaint:

http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).pdf

[… Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department….]

 

California Customers:

Department of Financial Protection and Innovation (DFPI).

Online:
http://www.dbo.ca.gov

Telephone number:
866-275-2677
916-327-7585

By email:
consumer.complaint@dbo.ca.gov

By mail:
Department of Financial Protection and Innovation (DFPI)
Attn: Consumer Services
2101 Arena Boulevard,
Sacramento, CA 95834

 

Colorado Customers:

Colorado Division of Banking

Online:

https://banking.colorado.gov/

Telephone number:
303-894-7575

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

Colorado Consumer Complaint Notice

 

Connecticut Customers:

Connecticut Department of Banking

Online:
http://www.ct.gov/dob

Telephone number:
1-800-831-7225 ext 8170

 

Delaware Customers:

Delaware Office of State Bank Commissioner

Online:
http://banking.delaware.gov/

Telephone number:
302-739-4235

 

District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online:
http://disb.dc.gov

Telephone number:
202-727-8000

 

Florida Customers:

Florida Office of Financial Regulation

Online:
http://www.flofr.com/

Telephone number:
850-487-9687

 

Georgia Customers:

Georgia Department of Banking & Finance

Online:
http://www.dbf.georgia.gov/

Telephone number:
888-986-1633

 

Guam Customers:

Guam Department of Revenue & Taxation

Online:

https://www.guamtax.com/app/contactus.do

Telephone number:
671-635-1835

 

Hawaii Customers:

Hawaii Division of Financial Institutions

Online:
http://cca.hawaii.gov/dfi/

Telephone number:
808-586-2820

 

Idaho Customers:

Idaho Department of Finance

Online:
http://finance.idaho.gov/

Telephone number:
208-332-8000

 

Illinois Customers:

Illinois Department of Financial and Professional Regulation

Online:
http://www.idfpr.com/

Telephone number:
888-473-4858

 

Indiana Customers:

Indiana Department of Financial Institutions

Online:
http://www.in.gov/dfi/

Telephone number:
317-232-3955

 

Iowa Customers:

Parallel Payments is licensed in Iowa under Money Transmitter License No. 2021-0107.

Iowa Division of Banking

Online:
http://www.idob.state.ia.us/

Telephone number:
515-281-4014

 

Kansas Customers:

Parallel Payments is licensed in Kansas under Money Transmitter License No. MT.0000196.

If you have a complaint, please contact Parallel Payments Inc. If you still have an unresolved complaint regarding Parallel Payments’ money transmission activity, you may file it by contacting the Consumer Affairs Department.
1) Complete consumer assistance PDF form https://www.osbckansas.org/consumers/complaintform.pdf
2) Attach copies of documents related to your concerns, such as contracts, monthly statements, receipts and correspondence with the company. DO NOT SEND ORIGINAL DOCUMENTS AS THEY WILL NOT BE RETURNED.
3) Mail or fax the completed consumer assistance form and attachments to:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs Department
700 SW Jackson St, Suite 300
Topeka, KS 66603
Telephone: (785) 296-2266
Fax: (785) 296-6037
Email: complaints@osbckansas.org
File a Complaint/Consumer Assistance
https://www.osbckansas.org/consumers/complaints.html

 

Kentucky Customers:

Kentucky Department of Financial Institutions

Online:
http://kfi.ky.gov

Telephone number:
1-800-223-2579
1-502-573-3390

 

Louisiana Customers:

Louisiana Office of Financial Institutions

Online:
http://www.ofi.louisiana.gov/

Telephone number:
888-525-9414
1-225-925-4660

 

Maine Customers:

Maine Bureau of Consumer Credit Protection

Online:
http://www.credit.maine.gov/

Telephone number:
207-624-8527
800-332-8529 (ME Only)

 

Maryland Customers:

Maryland Office of the Commissioner of Financial Regulation

500 North Calvert Street, Suite 402

Baltimore, Maryland 21202

Attention: Consumer Services Unit

Online:
http://www.dllr.state.md.us/finance

Telephone number:
888-784-0136

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Parallel Payments Inc., at 500 N. Calvert St., Suite 402, Baltimore, MD 21202, phone 888-784-0136

 

Massachusetts Customers:

Massachusetts Division of Banks

Online:
http://www.mass.gov/dob

Telephone number:
800-495-2265

 

Michigan Customers:

Michigan Department of Insurance & Financial Services

Online:
https://www.michigan.gov/difs

Telephone number:
877-999-6442

 

Minnesota Customers:

Minnesota Department of Commerce

Online:
http://mn.gov/commerce

Telephone number:

1-800-657-3602

651-539-1500

 

Mississippi Customers:

Mississippi Department of Banking & Consumer Finance

Online:
http://www.dbcf.ms.gov

Telephone number:
601-321-6901

 

Missouri Customers:

Parallel Payments is licensed in Missouri under Money Transmitter License No. MO-22-8925.

Missouri Division of Finance

Online:
http://www.finance.mo.gov/

Telephone number:
573-751-3242

 

Montana Consumers:

For consumers located in Montana, please contact Parallel Payments directly

 

Nebraska Customers:

Nebraska Department of Banking & Finance

Online:
http://www.ndbf.ne.gov/

Telephone number:
877-471-3445

 

Nevada Customers:

Nevada Division of Financial Institutions

Online:
http://www.fid.state.nv.us/

Telephone number:
702-486-4120

 

New Hampshire Customers:

New Hampshire Banking Department

Online:
http://www.nh.gov/banking/

Telephone number:
603-271-3561

 

New Jersey Customers:

New Jersey Department of Banking & Insurance

Online:
http://www.state.nj.us/dobi

Telephone number:
800-446-7467

 

New Mexico Customers:

Parallel Payments is licensed in New Mexico under Money Transmitter License No. 2095443.

New Mexico Financial Institutions Division

Online:
http://www.rld.state.nm.us/financialinstitutions/

Telephone number:
505-476-4885

 

New York Customers:

New York State of Department of Financial Services

Attn: Consumer Assistance Unit

One Commerce Plaza

Albany, NY 12257

Online:
www.dfs.ny.gov

Telephone number:
800-342-3736

 

North Carolina Customers:

North Carolina Office of the Commissioner of Banks

Online:
http://www.nccob.gov/public

Telephone number:

1-919-733-3016

 

North Dakota Customers:

North Dakota Department of Financial Institutions

Online:
http://www.nd.gov/dfi/

Telephone number:
701-328-9933

 

Ohio Customers:

Ohio Division of Financial Institutions

Online:
http://www.com.ohio.gov/fiin/

Telephone number:
866-278-0003

 

Oklahoma Customers:

Oklahoma Banking Department

Online:
http://www.ok.gov/banking/

Telephone number:
405-521-2782

 

Oregon Customers:

Oregon Division of Financial Regulation

Online:

http://dfr.oregon.gov/Pages/index.aspx

Telephone number:
1-888-877-4894 (OR Only)

503-378-4140

 

Pennsylvania Customers:

Pennsylvania Department of Banking and Securities

Online:

http://www.dobs.pa.gov/

Telephone number:
717-787-1854
800-600-0007

 

Puerto Rico Customers:

Puerto Rico Office of Commissioner of Financial Institutions

Online:
http://www.ocif.pr.gov

Telephone number:
800-981-7711

 

Rhode Island Customers:

Rhode Island Dept. of Bus. Regulation – Div. of Banking

Online:
https://dbr.ri.gov/divisions/banking/

Telephone number:
401-462-9500

 

South Carolina Customers:

South Carolina Office of the Attorney General

Online:
http://www.scag.gov

Telephone number:
803-734-3970

 

South Dakota Customers:

South Dakota Division of Banking

Online:
http://www.dlr.sd.gov/banking/

Telephone number:
605-773-3421

 

Tennessee Customers:

Tennessee Department of Financial Institutions

Online:
http://www.tennessee.gov/tdfi/

Telephone number:
800-778-4215

 

Texas Customers:

Texas Department of Banking

Special Audits Division

2601 N. Lamar Blvd.

Austin, Texas 78705-4294

Online:
http://www.dob.texas.gov

Telephone number:
877-276-5554
512-475-1300

 

Utah Customers:

Utah Department of Financial Institutions

Online:
https://dfi.utah.gov/

Telephone number:
801-538-8830

 

Vermont Customers:

Vermont Department of Financial Regulation

Online:
http://dfr.vermont.gov

Telephone number:
802-828-3307

 

US Virgin Islands Customers:

US Virgin Islands Division of Banking

Online:
https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/

Telephone number:
340-774-2991

 

Virginia Customers:

Virginia Bureau of Financial Institutions

Online:
http://www.scc.virginia.gov/bfi/index.aspx

Telephone number:
804-371-9657

 

Washington Customers:

Washington Department of Financial Institutions

Online:
http://www.dfi.wa.gov/

Telephone number:
877-746-4334

 

West Virginia Customers:

West Virginia Division of Financial Institutions

Online:
http://www.dfi.wv.gov/Pages/default.aspx

Telephone number:
304-558-2294

 

Wisconsin Customers:

Wisconsin Department of Financial Institutions

Online:
http://www.wdfi.org/

Telephone number:
608-261-9555

 

Wyoming Customers:

Wyoming Department of Audit

Online:
http://audit.state.wy.us/banking/

Telephone number:
303-777-6605