File a Complaint

To file a complaint, please contact Parallel Payments’ Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact Parallel Payments’ Customer Service:

 

Phone: 1-888-925-1070 (Free Toll)
Mail:
Attn: Parallel Payments Resolutions Department
Office 449, Meridian Business Center. 1400 Preston Rd. Suite 400, Plano, TX. 75093.
Email: escalations@parallelpayments.com

 

You can as well fill out the next contact form detailing your complaint and our team will be back to you as soon as possible:

    After first contacting Parallel Payments, if you still have an unresolved complaint regarding the company’s money transmission services, please direct your complaint to the appropriate contact located in your State:

     

     

    Alabama Customers:

    Alabama Securities Commission

    Online:
    http://www.asc.state.al.us/

    Telephone number:
    800-222-1253

     

    For Alaska Residents Only:

    Parallel Payments is licensed in Alaska under Money Transmitter License No. AKMT-014847.

    If your issue is unresolved by Parallel Payments Inc. at 1 (888) 925 1070, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

    Formal complaints must be in writing, please download the form here:

    https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

    Formal complaint forms may be submitted via:

    1. Fax: 907-465-1230
    2. Email: msb_licensing@alaska.gov
    3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

    If you have questions regarding formal complaints, please call 907-465-2521

     

    Arizona Customers:

    Parallel Payments is licensed in Arizona under Money Transmitter License No. 1025004.

    Arizona Department of Financial Institutions

    Online:
    http://www.azdfi.gov/

    Telephone number:
    800-544-0708

     

    Arkansas Customers:

    Parallel Payments is licensed in Arkansas under Money Transmitter License No. 123146.

    If you have a complaint, please contact Parallel Payments at +1 (888) 925 1070. If you still have an unresolved complaint regarding Parallel Payments’ money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at:
    1 COMMERCE WAY, SUITE 402
    LITTLE ROCK, ARKANSAS 72202
    TELEPHONE: (501) 324-9260
    FACSIMILE: (501) 324-9268
    http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf

    Important Notice from AR Securities Department about Consumer Complaint:

    http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).pdf

    [… Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department….]

     

    California Customers:

    Department of Financial Protection and Innovation (DFPI).

    Online:
    http://www.dbo.ca.gov

    Telephone number:
    866-275-2677
    916-327-7585

    By email:
    consumer.complaint@dbo.ca.gov

    By mail:
    Department of Financial Protection and Innovation (DFPI)
    Attn: Consumer Services
    2101 Arena Boulevard,
    Sacramento, CA 95834

     

    Colorado Customers:

    Colorado Division of Banking

    Online:

    https://banking.colorado.gov/

    Telephone number:
    303-894-7575

    By mail:
    Colorado Division of Banking
    1560 Broadway, Ste. 975
    Denver, Colorado 80202

    Colorado Consumer Complaint Notice

     

    Connecticut Customers:

    Parallel Payments is licensed in CT under Money Transmitter License No. MT-2095443.

    Connecticut Department of Banking

    Online:
    http://www.ct.gov/dob

    Telephone number:
    1-800-831-7225 ext 8170

     

    Delaware Customers:

    Parallel Payments is licensed in Delaware under Money Transmitter License No. 034325.

    Delaware Office of State Bank Commissioner

    Online:
    http://banking.delaware.gov/

    Telephone number:
    302-739-4235

     

    District of Columbia Customers:

    Parallel Payments is licensed in DC under Money Transmitter License No. MTR2095443.

    District of Columbia Department of Insurance, Securities, & Banking

    Online:
    http://disb.dc.gov

    Telephone number:
    202-727-8000

     

    Florida Customers:

    Florida Office of Financial Regulation

    Online:
    http://www.flofr.com/

    Telephone number:
    850-487-9687

     

    Georgia Customers:

    Parallel Payments is licensed in Georgia under Money Transmitter License No. 2095443.

    Georgia Department of Banking & Finance

    Online:
    http://www.dbf.georgia.gov/

    Telephone number:
    888-986-1633

     

    Guam Customers:

    Guam Department of Revenue & Taxation

    Online:

    https://www.guamtax.com/app/contactus.do

    Telephone number:
    671-635-1835

     

    Hawaii Customers:

    Hawaii Division of Financial Institutions

    Online:
    http://cca.hawaii.gov/dfi/

    Telephone number:
    808-586-2820

     

    Idaho Customers:

    Parallel Payments is licensed in Idaho under Money Transmitter License No. MTL-283. MT.0000424

    Idaho Department of Finance

    Online:
    http://finance.idaho.gov/

    Telephone number:
    208-332-8000

     

    Illinois Customers:

    Parallel Payments is licensed in Illinois under Money Transmitter License No. MT.0000424.

    Illinois Department of Financial and Professional Regulation

    Online:
    http://www.idfpr.com/

    Telephone number:
    888-473-4858

     

    Indiana Customers:

    Indiana Department of Financial Institutions

    Online:
    http://www.in.gov/dfi/

    Telephone number:
    317-232-3955

     

    Iowa Customers:

    Parallel Payments is licensed in Iowa under Money Transmitter License No. 2021-0107.

    Iowa Division of Banking

    Online:
    http://www.idob.state.ia.us/

    Telephone number:
    515-281-4014

     

    Kansas Customers:

    Parallel Payments is licensed in Kansas under Money Transmitter License No. MT.0000196.

    If you have a complaint, please contact Parallel Payments Inc. If you still have an unresolved complaint regarding Parallel Payments’ money transmission activity, you may file it by contacting the Consumer Affairs Department.
    1) Complete consumer assistance PDF form https://www.osbckansas.org/consumers/complaintform.pdf
    2) Attach copies of documents related to your concerns, such as contracts, monthly statements, receipts and correspondence with the company. DO NOT SEND ORIGINAL DOCUMENTS AS THEY WILL NOT BE RETURNED.
    3) Mail or fax the completed consumer assistance form and attachments to:
    Kansas Office of the State Bank Commissioner
    Attn: Consumer Affairs Department
    700 SW Jackson St, Suite 300
    Topeka, KS 66603
    Telephone: (785) 296-2266
    Fax: (785) 296-6037
    Email: complaints@osbckansas.org
    File a Complaint/Consumer Assistance
    https://www.osbckansas.org/consumers/complaints.html

     

    Kentucky Customers:

    Kentucky Department of Financial Institutions

    Online:
    http://kfi.ky.gov

    Telephone number:
    1-800-223-2579
    1-502-573-3390

     

    Louisiana Customers:

    Louisiana Office of Financial Institutions

    Online:
    http://www.ofi.louisiana.gov/

    Telephone number:
    888-525-9414
    1-225-925-4660

     

    Maine Customers:

    Maine Bureau of Consumer Credit Protection

    Online:
    http://www.credit.maine.gov/

    Telephone number:
    207-624-8527
    800-332-8529 (ME Only)

     

    Maryland Customers:

    Maryland Office of the Commissioner of Financial Regulation

    500 North Calvert Street, Suite 402

    Baltimore, Maryland 21202

    Attention: Consumer Services Unit

    Online:
    http://www.dllr.state.md.us/finance

    Telephone number:
    888-784-0136

    The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Parallel Payments Inc., at 500 N. Calvert St., Suite 402, Baltimore, MD 21202, phone 888-784-0136

     

    Massachusetts Customers:

    Massachusetts Division of Banks

    Online:
    http://www.mass.gov/dob

    Telephone number:
    800-495-2265

     

    Michigan Customers:

    Parallel Payments is licensed in Michigan under Money Transmitter License No. MT0023584.

    Michigan Department of Insurance & Financial Services

    Online:
    https://www.michigan.gov/difs

    Telephone number:
    877-999-6442

     

    Minnesota Customers:

    Parallel Payments is licensed in Minnesota under Money Transmitter License No. MN-MT-2095443.

    Minnesota Department of Commerce

    Online:
    http://mn.gov/commerce

    Telephone number:

    1-800-657-3602

    651-539-1500

     

    Mississippi Customers:

    Parallel Payments is licensed in Mississippi under Money Transmitter License No. 2095443.

    Mississippi Department of Banking & Consumer Finance

    Online:
    http://www.dbcf.ms.gov

    Telephone number:
    601-321-6901

     

    Missouri Customers:

    Parallel Payments is licensed in Missouri under Money Transmitter License No. MO-22-8925.

    Missouri Division of Finance

    Online:
    http://www.finance.mo.gov/

    Telephone number:
    573-751-3242

     

    Montana Consumers:

    For consumers located in Montana, please contact Parallel Payments directly

     

    Nebraska Customers:

    Nebraska Department of Banking & Finance

    Online:
    http://www.ndbf.ne.gov/

    Telephone number:
    877-471-3445

     

    Nevada Customers:

    Nevada Division of Financial Institutions

    Online:
    http://www.fid.state.nv.us/

    Telephone number:
    702-486-4120

     

    New Hampshire Customers:

    Parallel Payments is licensed in New Hampshire under Money Transmitter License No. 24164-MT.

    New Hampshire Banking Department

    Online:
    http://www.nh.gov/banking/

    Telephone number:
    603-271-3561

     

    New Jersey Customers:

    New Jersey Department of Banking & Insurance

    Online:
    http://www.state.nj.us/dobi

    Telephone number:
    800-446-7467

     

    New Mexico Customers:

    Parallel Payments is licensed in New Mexico under Money Transmitter License No. 2095443.

    New Mexico Financial Institutions Division

    Online:
    http://www.rld.state.nm.us/financialinstitutions/

    Telephone number:
    505-476-4885

     

    New York Customers:

    New York State of Department of Financial Services

    Attn: Consumer Assistance Unit

    One Commerce Plaza

    Albany, NY 12257

    Online:
    www.dfs.ny.gov

    Telephone number:
    800-342-3736

     

    North Carolina Customers:

    North Carolina Office of the Commissioner of Banks

    Online:
    http://www.nccob.gov/public

    Telephone number:

    1-919-733-3016

     

    North Dakota Customers:

    Parallel Payments is licensed in North Dakota under Money Transmitter License No. MT103813.

    North Dakota Department of Financial Institutions

    Online:
    http://www.nd.gov/dfi/

    Telephone number:
    701-328-9933

     

    Ohio Customers:

    Parallel Payments is licensed in Ohio under Money Transmitter License No. OHMT215.

    Ohio Division of Financial Institutions

    Online:
    http://www.com.ohio.gov/fiin/

    Telephone number:
    866-278-0003

     

    Oklahoma Customers:

    Parallel Payments is authorized to conduct businesses in Oklahoma as a Money Transmitter.

    Oklahoma Banking Department

    Online:
    http://www.ok.gov/banking/

    Telephone number:
    405-521-2782

     

    Oregon Customers:

    Parallel Payments is licensed in Oregon under Money Transmitter License No. 2095443.

    Oregon Division of Financial Regulation

    Online:

    http://dfr.oregon.gov/Pages/index.aspx

    Telephone number:
    1-888-877-4894 (OR Only)

    503-378-4140

     

    Pennsylvania Customers:

    Pennsylvania Department of Banking and Securities

    Online:

    http://www.dobs.pa.gov/

    Telephone number:
    717-787-1854
    800-600-0007

     

    Puerto Rico Customers:

    Parallel Payments is licensed in Puerto Rico under Money Transmitter License No. TM-117.

    Puerto Rico Office of Commissioner of Financial Institutions

    Online:
    http://www.ocif.pr.gov

    Telephone number:
    800-981-7711

     

    Rhode Island Customers:

    Rhode Island Dept. of Bus. Regulation – Div. of Banking

    Online:
    https://dbr.ri.gov/divisions/banking/

    Telephone number:
    401-462-9500

     

    South Carolina Customers:

    South Carolina Office of the Attorney General

    Online:
    http://www.scag.gov

    Telephone number:
    803-734-3970

     

    South Dakota Customers:

    Parallel Payments is licensed in South Dakota under Money Transmitter License No. MT.2225.

    South Dakota Division of Banking

    Online:
    http://www.dlr.sd.gov/banking/

    Telephone number:
    605-773-3421

     

    Tennessee Customers:

    Tennessee Department of Financial Institutions

    Online:
    http://www.tennessee.gov/tdfi/

    Telephone number:
    800-778-4215

     

    Texas Customers:

    Texas Department of Banking

    Special Audits Division

    2601 N. Lamar Blvd.

    Austin, Texas 78705-4294

    Online:
    http://www.dob.texas.gov

    Telephone number:
    877-276-5554
    512-475-1300

     

    Utah Customers:

    Utah Department of Financial Institutions

    Online:
    https://dfi.utah.gov/

    Telephone number:
    801-538-8830

     

    Vermont Customers:

    Vermont Department of Financial Regulation

    Online:
    http://dfr.vermont.gov

    Telephone number:
    802-828-3307

     

    US Virgin Islands Customers:

    US Virgin Islands Division of Banking

    Online:
    https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/

    Telephone number:
    340-774-2991

     

    Virginia Customers:

    Virginia Bureau of Financial Institutions

    Online:
    http://www.scc.virginia.gov/bfi/index.aspx

    Telephone number:
    804-371-9657

     

    Washington Customers:

    Parallel Payments is licensed in Washington under Money Transmitter License No. 550-MT-135708.

    Washington Department of Financial Institutions

    Online:
    http://www.dfi.wa.gov/

    Telephone number:
    877-746-4334

     

    West Virginia Customers:

    Parallel Payments is licensed in West Virginia under Money Transmitter License No. WVMT-2095443.

    West Virginia Division of Financial Institutions

    Online:
    http://www.dfi.wv.gov/Pages/default.aspx

    Telephone number:
    304-558-2294

     

    Wisconsin Customers:

    Wisconsin Department of Financial Institutions

    Online:
    http://www.wdfi.org/

    Telephone number:
    608-261-9555

     

    Wyoming Customers:

    Wyoming Department of Audit

    Online:
    http://audit.state.wy.us/banking/

    Telephone number:
    303-777-6605

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